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PROtrainer
- What is PROtrainer?
- How does PROtrainer work?
- Where would I put it?
- My management team are not very computer literate, could they use this?
- What would it do for my business?
- How will my staff respond to it?
PROtrainer
What is PROtrainer:
PROtrainer is a world-first automated staff training system that is designed specifically to maximise staff knowledge and performance in hospitality-based venues and reduce the cost and time required to train staff.
PROtrainer allows any management team to easily train, evaluate and monitor every staff member on a daily or weekly basis and access high quality reporting in order to assess further training needs.
PROtrainer can be used for interviewing and/or inducting new staff, as well as up skilling and challenging existing staff. But perhaps most importantly, PROtrainer is easy and fun to play – making learning enjoyable and encouraging staff usage.
How does PROtrainer work?
PROtrainer is basically and ‘engine’ that drives the implementation and assessment of key skills and knowledge across all staff.
At the core of the system is a smart database, which holds all key venue information/videos and questions. The database comes pre-programmed with 1,000 industry relevant questions but is easily added to and tailored by each venue.
| Staff log onto the system and have set ‘courses’ or ‘games’ allocated to them that they must complete. The unique interface is designed to be fun and interactive – almost like playing a video game (well suiting the generation Y’ers!). |  |
All scores are captured and a range of useful reports can be generated, detailing group and individual usage, high/low scores, time taken to complete courses, etc.
Using the PROtrainer system allows in-house trainers, managers and HR coordinators to leverage their time, make learning flexible and adaptable to their staff, and perhaps most importantly – make it measurable.
Where would I put it?
The PROtrainer is a small, self contained touch screen computer (about the size of a small POS). You can attach it to a wall in the hallway, or sit it on a table in your staff room; but wherever you put it, make sure it is somewhere your staff will be forced to look at it and use it regularly.
Ensuring your staff has regular access and use of the PROtrainer will ensure you get the best results from it. Try making all your staff conduct a 5 minute pour test on themselves before each shift, and watch what happens to your liquor variance!
My management team are not very computer literate, could they use this?
If you management can use Microsoft Word then they can use this system. It has been designed by former bartenders and hotel managers so they know where you are coming from!
Basically, a manager just needs to switch it on, log in and all areas are easily accessible from the main screen. In case there are difficulties however, we have developed a comprehensive user manual as well as online help videos to ensure that you don’t get stuck!
What would it do for my business?
Well, that depends on how committed you are to change and improvement. You see, with the right focus, the PROtrainer can completely revolutionise your internal staff training & development (i.e. optimise the time it takes to induct new staff, minimise over pouring, maximise product knowledge, etc.)
It’s much like a treadmill - use regularly and correctly and you WILL lose weight. Use it as a coat-hanger and you will not see results. That said, even with minimal focus, many of our clients have seen great results because the staff actually LIKE playing the games; they enjoy having a fun interactive way to learn available to them.
The feedback from staff has been phenomenal. The interactive games have been designed based on staff comments and suggestions – and the problem sometimes actually becomes limiting their usage!
Like all systems, the PROtrainer needs to be monitored by management, with regular reporting and feedback to staff. Once staff know that management are actively looking at the reports and their performance, they tend to see it as a standard part of their working environment.
After a while it becomes ‘the way we do it here’ (i.e. all new staff are formally and professionally inducted through the system and all staff complete a nightly skills & knowledge test before they start work.) What a culture to create!