Name: Nathaniel Brethold
Location: Toronto, Ontario, Canada
Position: Assistant Director of Food & Beverage, The Ritz Carlton
A career as a Food and Beverage Manager has always seemed to be the natural fitting choice for Nathaniel Brethold.
“My relationship with the food and beverage industry began from a very young age. I officially started my ‘career’ as a bus boy when I was just 15 years old and very quickly grew to know that this was the industry for me.”
A bona fide globetrotter (Nathaniel has worked within the hospitality industry in Rhode Island, Southern California, Southern Florida, Naples, and more) Nathaniel finally landed in Toronto, and with him, brought a wealth of knowledge and experience, working every position from bus boy to Director, and everything in between!
“Over the years I have developed many mentors. You have to learn something from everybody that you’ve ever worked for or with. Personally, I have taken something away from each individual I have ever spent time with in this industry; learn from as many people as you can, and break every one of the rules out there!”
One rule that Nathaniel refuses to break is that of caring for his guests and delivering only the utmost in quality service.
Nathaniel suggests three tips to live by to deliver the best level of service:
- A warm welcome: “This is the first and most paramount tip, and it’s as simple as greeting each and every customer that comes into your organization as if they were coming into your home.”
- Anticipate your customers’ needs: “There is an art form to noticing and being aware of your guests needs. Keep your eyes and ears open, and pay attention to detail.”
- A fond & sincere welcome back: “Always invite your guests to come back. At the end of the day, repeat business is all that you have.”
“The Ritz is known for their service, but the three tips listed above is the motto that we live by. If you do these with every interaction you have, your guests will always come back!”
Onward and upward,
PS: See me speak at Tales of the Cocktail on Wednesday, July 25!
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