Our success in business and life is directly related to the strength and depth of our relationships.

This month I interviewed Tommy Spaulding, author of “It’s Not Just Who You Know” and asked him to share with you his best tips on taking relationships to the next level.

Spend 5 minutes with Tommy who will challenge your thinking and give you a few ideas that could change your life!

I look forward to hearing your thoughts in the comments,

Sean is speaking FRIDAY NOV 4th in London! Click banner at right for all the details >>>

My regular coffee shop usually makes a great latte, but the service tends to be hit or miss.

They don’t always get my order right, they often forget to say please and thank you, the tables remain sticky while the staff chat amongst themselves, etc. Not ideal, but I willingly endure for great cup of caffeine!

What I am not willing to tolerate is the business employing strategies that steal my time.

This weekend I dropped in to grab a quick coffee. My order was quickly taken by the young manager who called it out to a new, overwhelmed barista. It was after I paid that I noticed that she had about 10 orders ahead of mine.

I also notice that most people in the store were getting more anxious by the minute. Instead of taking over for her, the manager let her (and us) struggle through it!

This was the typical “Baptism by Fire,” perhaps the most harmful strategy employed by managers. It guarantees that EVERYONE LOSES:

1. Managers look like incompetent fools
2. Inductees suffer public humiliation, and
3. Customers are asked to pay full price for a half-assed experience!

There is a fine line between inducting new staff and self-destructing during prime time.

Thirsty and in need of caffeine!

Sean is speaking FRIDAY NOV 4th in London! Click banner at right for all the details >>>

Today, global jetsetter Angus Winchester takes us to Moscow for a look at the culinary freshness the best bars are bringing to their cocktails.

This short video reminds us that it’s truly the little things that can create appeal in your market space.

Be Remarkable!

Recently, I invested a few hundred dollars in creating “wall stickers” of some of my favorite quotes, and on printing poster-sized documents and framing them.

The wall stickers cost us around $50 each, the posters were $40, and $30 for frames. Perhaps it will be the best money I spend all year!

I have been inspired daily by these messages – and they have sparked countless conversations between our team and guests.

Let your walls speak for you!

I am an avid student of business and study monthly with some of the best educators from around the world.

A couple weeks ago, I had the absolute pleasure of studying under Warren Rustand, a world class leader and an amazing entreprenuer.

He challenges us to challenge ourselves. To think differently, plan differently and act differently to get the best possible outcome.

Spend a few minutes with Warren and challenge your own thinking.

In pursuit of excellence,