Strategy First

119.Strategy-First

There is one thing that the Top 1% always do that the other 99% don’t:

They ARTICULATE their strategy so well that every member of their company not only understands it, but takes ownership of it.

Check out the video attached as I explain to a room full of restaurant managers.

Onwards & Upwards!
Sean Finter

Comments

comments

  • Antoclarke

    Great companies like Southwest show this time and time again – they attract the people that are happy to work with other energetic and happy people and it shows in their consistent experience delivery every day – When I travel I find myself comparing every airline to southwest and would re route my trip in order to stay with Southwest if possible – even if it took longer. Other main stream airlines in the US do not even come close to the experience that they achieve – great example of company focus and delivery Sean

  • http://twitter.com/BarmetrixUK Anthony Ciavarella

    I love your “stickperson and bar” (my term) diagram Sean, I use it all the time to illustrate to bar owners how the complex business of running a bar can be distilled down to those three things – get your staff aligned on this and you will be well on the way to providing an experience that people won’t forget and will come back to, time and again. 

  • Natascha

    Hey Sean,
    Agreed! Making people smile is one of the reasons why I love this industry so much. We have the ability to create an experience for someone, and that’s a pretty great feeling. What are some of the specific things that your restaurant did to ensure your guests left with a smile?