Clearly, customers are not always right. No one is. But we are not in the business of “being right.”
As a restaurateur, I was in the business of delivering REMARKABLE SERVICE and providing customers with a REASON TO RETURN.
In order for those things to happen, a genuine connection needs to be made between your staff and your customers. The first step in that process is helping your staff understand that each guest has their own way… their own story.
Watch this Chick-fil-a video and gain a new appreciation for people’s everyday stories.
Onward and upward!
PS: I’m speaking at the Manhattan Cocktail Classic in less than 2 weeks!
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