Discounts Suck

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‘Discounting’ sucks. It is a race to the bottom. Yet so many business operators rely on it every day. I did not discount as a bar/restaurant owner. Instead of “comping” items for good customers or trying to lure large groups into my bars/restaurants with volume discounts, we charged full price and invested some of the...
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Tuckman’s Development Model

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A successful leader must be able to quickly establish the current position of their business. If the current position can’t be quickly identified it’s impossible to set goals and provide clear direction to the team. One of the tools I use for this is the Tuckman Model of team development. I shot a short (8min)...
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An Idea for Thanksgiving

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Here in the USA we celebrate Thanksgiving this week. This holiday commemorates a harvest festival celebrated by the Pilgrims in 1621 and is now a great excuse for friends and families to take a couple of days off and enjoy food, drink and each other’s company. I love the idea that we actually GIVE THANKS during...
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Coaching Program is Live!

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Something very special happened this week… The Franklin house hosted 14 of North Americas top operators. 18 months ago I updated my Vision Board  and my professional goals were clear (and optimistic!): 1. Develop a world class property that would allow me to connect, coach and celebrate with my clients with my friends and mentors. Tick....
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Fighting To Be Fit!

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Do you feel healthy? I don’t at the moment and it is time to take action! Exercise and a healthy diet go hand in hand. I listened to this talk on the way in this morning and I suggest you do the same: http://www.inc.com/greg-glassman/why-crossfits-founder-is-waging-war-against-sugar.html Not focused on health right now? Then watch this talk purely...
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3 Ideas from a Hospitality Master

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This week, we continue the conversion with Bobby Heugal and dig into some ideas not explored nearly enough such as: What do we OWE our staff? What is the biggest threat to our industry? And how should we view our competitors? Check out the short, 4 minute video here By the way- I ran three...
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The Power of Community

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One of my favorite American operators is Bobby Heugel, out of Houston, Texas. What Bobby and his team are doing in Houston is incredible, but what’s really important to me is WHY they are doing it. Bobby opens up a conversation in this short 3-minute video that we should all consider. Onwards and Upwards! PS:...
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